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SoftBank AI to soften complaining customers’ voices for BPOs

4 months ago Tech inquirer

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Have you ever worked as a call center representative? One of their biggest challenges is the late work hours and the incessant customer complaints.  It’s becoming a huge problem in the Land of the Rising Sun as their agents suffer from “customer harassment.” That is why internet services company Softbank is building Emotion Canceling.  READ: Read more at: inquirer

Tags : softbank soften complaining customers voices

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