Risa Hontiveros urges DTI to protect BPO sector against possible AI takeover
MANILA, Philippines — With the rise of artificial intelligence (AI), Senator Risa Hontiveros on Tuesday called upon the Department of Trade and Industry (DTI) to protect the business process outsourcing (BPO) workers who may be replaced with automated chatbots. Hontiveros cited research from United States technology research firm Gartner Inc., which claimed that call centers […]
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